Jeremy Tripp

Sr. Director of Technology

I build digital products at the intersection of technology, design, and fan experience.

Selected Work

Ace AI assistant conversation in the CITY SC app

St. Louis CITY SC

Ace

Built an agentic AI matchday assistant from scratch — multilingual, ADA-compliant, and integrated across ticketing, concessions, and stadium systems.

Director of Digital ExperienceLaunched 2025
CITY Pay virtual wallet and QR payment interface

St. Louis CITY SC

CITY Pay

Designed a closed-loop virtual currency powering every point of sale at Energizer Park — with cashback rewards that drive fan loyalty.

Director of Digital ExperienceLaunched 2023
St. Louis CITY SC mobile app screens

St. Louis CITY SC

CITY App

Launched the official CITY SC app 18 months before the club's first match — and evolved it into the connective tissue for every fan touchpoint.

Director of Digital ExperienceLaunched 2021
Panera Bread eCommerce website on desktop and mobile

Panera Bread

eCommerce Platform

Led the migration to an integrated eCommerce platform powering $840M+ in annual digital revenue across web, mobile, kiosk, and voice.

Senior Product ManagerLaunched 2018
Panera voice ordering on Google Assistant

Panera Bread

Voice Ordering

Shipped voice ordering on Google Assistant — demoed at Google I/O 2017 — making Panera one of the first restaurant chains on the platform.

Product ManagerLaunched 2017
Apple Pay integration on Panera Bread iOS app

Panera Bread

Apple Pay

Partnered directly with Apple as a launch-day partner for Apple Pay — featured alongside the iPhone 6 announcement.

Product ManagerLaunched 2014

About

I’m a digital product leader who blends technical depth with strategic thinking. My career has been defined by building products at scale — from voice ordering systems demoed at Google I/O to agentic AI assistants that serve tens of thousands of fans on matchday.

I believe great products are born at the intersection of obsessive user focus, data-driven decision making, and teams that genuinely care about craft. I hold an MBA from Washington University in St. Louis and a BA in English from Truman State University.

16+

Years in Digital Product

$840M+

Annual Digital Revenue Managed

2

Iconic Brands — Panera & CITY SC

© 2026 Jeremy Tripp